FAQ

Website

How do I determine the correct size for me?

You can view the sizing details for a product by clicking on the 'Not sure about your size?' link on the product page located above the 'Buy Now' button. This displays the size chart for the product and helps you decide which size fits you best.

You can always return the product if the size you selected does not fit you properly. You can review our returns policy here.

What can I do if the product is not available in my size?

If a product is not available in your size, you can choose to be notified when it comes back in stock. To create a notification, please go to the product details page, choose your size, and provide your email address in the text box below the size display. We'll send you an email as soon as the item is back in stock. Please note that sometimes we may not be able to procure the item in your size. In such cases you will not receive a notification from us.

How can I find out if rsbrothers.net delivers to my PIN Code?

You can find out if rsbrothers.net delivers to your PIN Code using the courier serviceability tool located on the right side on all product detail pages. Please enter your PIN code into the tool and choose your mode of payment to get this information.

The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

How long does it take for an order to be delivered to me?

We deliver most of our orders within 7 days from the order date. You can find out how long we will need to deliver your order to your specific pincode using the courier serviceability tool located on the right side on all product detail pages.

How are orders on rsbrothers.net delivered to me?

All orders placed on rsbrothers.net are dispatched through our own courier service - rsbrothers.net Logistics, or through other courier partners such as Firstflightand DTDC. We do not use Speed Post to deliver orders placed on rsbrothers.net

Does rsbrothers.net deliver products outside India?

No. At this point, rsbrothers.net delivers products only within India.

Payments

How can I pay for my order at rsbrothers.net?

We support the following payment options at rsbrothers.net:

  • Credit Card
  • Debit Card
  • Net banking
  • EMI (Credit Card)

What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords.

If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.

Returns

Want to Return an Item?

The following EXCEPTIONS and RULES apply to this Policy:

1. We do not accept return or exchange requests for innerwear, cosmetics, socks, deodorants, perfumes and free items

2. Jewelry products must be returned within 15 days from the day of delivery, To return your jewelry purchase, please call customer care at 18001234544

3. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.

4. Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.

5. Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.

6. In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift.

7. If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.